How can we help?
Listings
How do I publish a listing?
Create a draft from "Add a listing" and attach three to ten photos. The listing goes to review, and publishes automatically if your trust score is high enough.
Why did my listing go back to review after I edited it?
Any edit to a published listing returns it to review before it appears again, so content already shown to the public does not change unreviewed.
When does my listing expire and how do I renew it?
A listing expires thirty days after publication. You can renew it from "My listings", and a renewal goes through the same review as a first publication.
Contact and booking
How do I see a seller's or provider's phone number?
The number is hidden from visitors. Sign in, then use "Show number" on the listing or provider page; a WhatsApp button for contacting them appears with it.
How do I cancel a booking?
You can cancel up to three hours before the appointment. Not showing up without cancelling is counted, and repeating it suspends booking for a while.
What if the service differs from what the provider described?
A provider is solely responsible for the accuracy of their prices, appointments, and services. Send a report describing what happened; repeated breaches lead to a warning and then suspension.
Account and privacy
My account locked after failed sign-in attempts. What now?
An account locks for twenty-four hours after three failed attempts, to protect it. Wait for the period to pass and sign in again; if that does not work, send a report.
How do I delete my account?
From your account settings, where you will also find "pause my account" — which hides everything and destroys nothing, and is what most people are looking for. Deleting asks for your password and a code sent to your number. Your listings leave the marketplace at once but are kept for thirty days along with the account; signing in during that period brings everything back, and after it your data is erased for good.
Why do you ask for location permission?
To show the nearest providers and fill in your governorate. We keep no history of your coordinates, you can withdraw the permission from your browser at any time, and in an emergency you can enter the governorate by hand.
The platform and reports
Do I pay anything through the platform?
No. The platform takes no money and stores no card details; settlement happens outside it, directly between you and the other party. Using the platform is entirely free at launch.
How do I become an approved provider?
Submit an upgrade request from your account with the documents required for your line of business. They are reviewed by an administrator, and every decision to accept or reject reaches you with a documented reason.
How do I report a listing or a provider?
Send a report from the reports page. Documented breaches lead to escalating bans, the person concerned may appeal, and appeals are reviewed within forty-eight hours.
Did not find your answer?
If your question is about your account, a listing, or a particular provider, send a report. It reaches the review team with a trail you can follow, which is faster than any other channel.
Submit a report